Supporting customers around the clock and across all communication channels can be difficult for any business. It can also be a key differentiator, promoting customer loyalty and increasing overall customer satisfaction. To handle the scale and variety of customer support needs and expectations, dedicated teams of support specialists with deep knowledge of your product are needed.
Denali offers a range of contact center and service desk capabilities that can enhance or completely manage your customer or internal support initiatives.
Improve customer satisfaction with 24/7 call, email and monitoring support tailored to your specific needs and budget requirements.
End User Provisioning
Increase efficiency and productivity with complete end user provisioning that meets SLA requirements and keeps your IT department focused critical projects.
Managed Service Desk
Lower total cost of ownership and burden on engineers by providing Enterprise-class support services with a completely managed offering from Denali.