Denali Advanced Integration Executive Team

Denali Advanced Integration Company Profile

For nearly two decades, Denali has been the go-to IT provider in the Pacific Northwest. With an incomparable team of strategic experts, product integrators and service innovators and an 85,000 square foot state-of-the-art staging center, Denali does everything that often goes missing in IT.

Details on Denali

Denali Advanced Integration headquarters are located in Redmond, Washington, adjacent to Marymoor Park. We also have an Oregon office located in downtown Portland. Denali is a company of 3MD, Inc. (3MD), a privately held Washington State corporation. 3MD is a holding company for multiple operations, including Denali Advanced Integration (Denali) with over 275 employees focused on IT consulting, IT supply chain management, and providing IT solutions that span from the largest enterprises to small business. Denali is able to leverage the expertise of each of these operating divisions in order to act as a single vendor providing comprehensive IT services and solutions to customers.

This location became home to our operations in 2003 and has become an integral part of Denali's service to our customers, with over 250 technical and system engineers, assembly, configuration, warehouse, operations, customer service and enterprise sales staff.

The company has grown continuously since its inception has become one of the leading mid-sized companies in the Northwest region. Denali has been named as one of VARBusiness Magazine's Top 50 Fastest-Growing companies in the United States for the last three years, and is ranked as the 274th largest value-added resellers in the US. Everything Channel/CRN named Denali the Healthcare Integrator of the Year for 2010. Denali was honored by Channel Insider/Ziff Davis as the Solution Provider of the Year 2009 and the Solution Provider Marketing of the Year 2009. In the same year, VAR 500 recognized Denali as the top North America VAR for Virtualization and Storage Practice. HP recognized Denali at their 2009 America Partner Conference as the #1 Partner in North America for HP Blade server growth. In 2010, HP recognized Denali as the #1 US Partner for Community Innovation Partner in Excellence Award APC 2010. In 2008, Denali was honored as HP Networking Procurve Award for Advanced Technology Highest Revenue Specialist Partner.

The Denali slogan is "Above the Rest". This is not just a slogan. It is a pledge of world class innovation, top tier support and trusted advisors who transform information technology into unparalleled business advantages. There's an old saying "What you don't know can hurt you." We believe that what you do know can lead to enormously successful business transformation. That's why we're one of America's leading system integrators with thousands of clients who rise above the rest.

Denali provides people, products and processes that enable clients to increase revenue, decrease operational costs, achieve regulatory compliance and improve the intangible aspects of corporate value. Our business approach ensures that business needs drive IT decisions to continue to build overall corporate value with our customers.

Denali has made significant investments in our facility to keep pace with the growing needs and requests from our customers. Denali serves as an integral part of the distribution strategy with hardware manufacturing partners including Hewlett-Packard, Cisco, Motorola, Dell, Microsoft and more. Our ability to receive and track volume shipments from these vendors and then configure, apply images, and deliver within customer project timelines has proven to be one of the unique differentiators in our market. By optimizing the combination of quality Tier-1 products with the myriad of services we can provide, Denali ensures that right out-of-the-box our customers can begin working with speed and convenience.

Customer Service

Denali Customer Service Representatives (CSR), in collaboration with your Client Executive, serve as the day-to-day liaison between your needs and products services. You have a designated lead CSR who maintains your preferences, order history, company standards and communication links. Additionally, there is a team of additional CSR's that have full access to the same information and provide continuity of service if needed. Your CSR is trained and ready to complete all of the services listed here:

• Needs analysis and recommendations to assist your employees in selecting and ordering the appropriate model and type of equipment to meet your needs.
• Price quotations for all products prior to purchase order.
• Provide order status for all orders including expected delivery dates when requested.
• Check order accuracy and verify/adjust part numbers to ensure on-time delivery and correct items for need.
• Provide tracking information of orders requested by your employees.
• Process all return requests, damaged product shipments and RMA requests.
• Communicate and provide product road maps to customer employees as requested.
• Delivery of manufacturer product bulletins and information sheets as they become available for relevant products.
• Request additions of new products to manufacturer "big deal" authorization letters and other special pricing mechanisms.
• Provide assistance with billing questions when requested.
• Manage communication of and workaround solutions for manufacturing product backorders and parts constraints.
• Assist customers in ordering demonstration products and evaluations from manufacturers.
• Provide information on customer-owned equipment and its status within Denali's distribution and configuration center.

Warehouse and Distribution Services

Denali's Warehouse/Distribution Services provide options for our customers to allow for the most cost-effective and efficient delivery of products. Denali recognizes there are many obstacles facing today’s technology departments including space constraints, inventory control and the ability to have just-in-time inventory. We work with you to understand your requirements for each project, and then provide a customized solution for your order process, hot-spare programs, company standards and delivery requirements for your company.

Denali maintains a diverse fleet of delivery vehicles from vans, to cube trucks, to semi-trailers, if required. We offer same-day, next day or ground deliveries as required to meet your project goals. We are also proud of our ability to meet specific delivery times and procedures if required to meet unique requirements.

Image Management Services

Denali's Imaging and Image Management Services creates and maintains all necessary desktop, laptop and server images based on standards set forth by each customer. We proactively ensure that all systems being deployed have the appropriate drivers, the firmware revisions and specialty applications required by the IT department. Denali can create a single, customer base image, allowing for the consolidation of numerous images into one standard. We are also able to manage multiple images for each customer based on the individual requirements.

Denali provides imaging services on all hardware platforms. This service is custom designed for each individual customer. A 48-hour burn-in is completed for all hardware and any failed parts are replaced prior to deployment. Imaging of the devices will meet strict quality controls to meet all customer requirements. Our configuration team follows industry best practices for image processing, while allowing for specific unique, customer specific requirements.

Staffing Services

With our wealth of experience, Denali's IT and development professionals can strengthen any team. We'll expand your capabilities, helping you to build on your core competencies. Above all, Denali is very aware of the competitive demands, aggressive marketing efforts, constantly changing technology and the lack of skilled professionals available to most businesses. With this in mind, Denali's team of experts can add to your current IT staff on a contracting basis or with regular full-time search support. IT professionals to enhance your own engineering resources to their fullest potential and stay on top of project deadlines within your budget guidelines.

Denali's staffing highlights include:

• Experienced enterprise-level architects
• Senior IT professionals
• Strong project/program managers
• Leading-edge software developers
• The right subject matter experts for the job

Repair Team

Denali's Service Repair Team is ready to assist our customers with all of their warranty and out-of-warranty needs. We have certified engineers for all Tier-1 products, as well as specialty certifications required by our customers. Our experienced staff is responsible for tracking and maintaining all service requests initiated by our customers. They will also coordinate repairs that have to be sent to outside vendors for exchange or repair. Warranty activity reports are able to be customized and provided on a weekly or monthly basis. This allows for the capability to track and monitor all open calls, as well as status for each call. Each customer is provided a dedicated team of engineers in order to ensure consistent delivery of service. This allows our customers to create a repeatable process for field technicians to repair equipment on-site in a timely predictable manner.

Practice Areas

Denali's Professional Services and Practice Areas are the core of the company. You will enjoy the advantages of one of the largest collections of technical talent in the Northwest. We are pleased to offer a brief overview of each of our core areas, and welcome the opportunity to explore how we might be able to serve your needs in more depth. Denali's Practice Areas span the IT environment of the enterprise. We are comprehensive in our approach to understanding our client's current environment and the business drivers that lead to IT transformation. We invest in our people, processes, and partners to fully leverage all that technology has to offer and present to our customers a team of highly skilled, trained professionals that look at the environment holistically. We stay true to our core competencies manifested in those business units we've chosen to invest in. They are:

• Project Management Office
• Client Services
• Microsoft Services
• Infrastructure Services
• Enterprise Mobility
• Managed Print Services

Disposal Services

Denali's Equipment Disposal service provides an inventory and removal of all old or obsolete devices from our customers' facilities. We take the equipment to the Denali warehouse in Redmond, where it is prepared for disposal or resale as directed by our customer. The service includes removing all property and identification tags, destruction of data with industry standard techniques and processes, and palletizing all items for pickup and disposal. Typically, Denali will engage with legal, financial and technology departments to ensure that the specific expectations and requirements for each discipline are met and carried out fully.

Denali maintains a list of worthy charities, schools and community organizations that are interested in participating in such programs. We are able to facilitate agreements between all parties involved.

Strategic Partners

Denali's Strategic Partners form an important part of our customer service strategy. Each of these companies goes through a rigorous strategic evaluation with Denali each year, and only those that are able to deliver an excellent level of customer satisfaction are retained in the program. Denali's commitment to each of these partners Is that we will train our Engineers and Consultants on their products, train our Sales Executives and Customer Service Reps on the features and benefits of the products, and to be able to provide service for the products that require it, either as an authorize warranty provider of as a facilitator to send the product back to the factory. We maintain the highest level of certifications with the following Strategic Partners for 2010:

• HP
• Microsoft
• Cisco
• VMware
• EMC
• Citrix
• Dell
• Motorola
• Zebra
• Trend Micro
• Computer Associates
• APC
• Intermec
• Lenovo
• Motion Computing
• Fujitsu

For more on our HP partnership programs, we have recently expanded our online presence: